In this Privacy Policy, the following terms have the meanings set out beside them:

“We”, “Us”, “Our” refer to Clark Hosting Pty Ltd.
“You”, “Your”, “Customer” refer to you, the user of our service.

We collect the following information to provide our services: Name, Email Address, Website Domain, and Domain and existing hosting information.

Direct Interaction: We primarily collect information from you when you directly interact with us, such as when you sign up for our services, update your account details, or make a support request. This information is vital for maintaining your account, providing you with our web hosting services, and ensuring you get the necessary assistance whenever you reach out to our support team.

Automated Interactions: As you use our services, we might collect technical data about your equipment, browsing actions, and patterns. This is primarily through the use of cookies, server logs, and other similar technologies. We use this data to improve our website’s functionality, gain insights about users’ preferences, and to offer a personalized experience.

Third-Party Sources: Occasionally, we might receive personal data about you from various third parties and public sources. This includes analytics providers like Google, advertising networks like Facebook, and search information providers. This data assists us in understanding how you navigate our website and where our marketing efforts can be improved.

Purpose of Collection: The information we collect from all the above sources is utilized to:

1. Process your hosting requests.
2. Optimize the website based on user preferences and behaviors.
3. Improve our marketing strategies and campaigns.
4. Notify you of changes to our services or terms.
5. Ensure the security and integrity of our services.

By using our services, you consent to the collection of information as described in this section. We always endeavor to limit our collection of personal data to the information we require to achieve the purposes stated in this Privacy Policy.

We use this information to provide our services, maintain your account, and provide customer support.

We work with third-party service providers who provide website hosting. These third parties may have access to your information as needed to perform their functions.

We retain user data as long as the user account remains active and for a period after this to ensure we can fulfill any contractual or legal obligations, respond to any complaints or queries, and for the purposes of satisfying any legal, accounting, or reporting requirements. Further details can be requested by contacting [email protected].

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.

You can review, change, or terminate your account at any time. You may also have rights under data protection laws to request access to your personal information, to seek to update, correct or delete this information.

We use cookies and similar tracking technologies on our website to collect and use personal information about you. This includes using Google Analytics to understand our website usage and improve our services. Additionally, we may use tools such as Facebook Pixel or other marketing tracking tools to analyse user interaction on our website and improve our marketing efforts.

What are Cookies: Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work efficiently and provide useful information to website owners.

How We Use Cookies: We use cookies to personalize your experience on our website, remember your preferences, and understand how you interact with our website and marketing campaigns.

Your Choices: You have the option to manage your cookie preferences through your web browser settings. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. However, disabling cookies may impact your ability to use certain features of our website.

Opting Out of Marketing Tracking: You can opt-out of targeted advertising by adjusting your settings on third-party platforms, such as Facebook and Google. Additionally, you can enable the “Do Not Track” feature in your browser to prevent tracking by default.

For questions or concerns about this Privacy Policy, please contact us at [email protected].

We do not share personal data with third parties unless it is necessary to provide the services requested by the user, comply with the law, or protect the safety and rights of our users or ourselves. We will always strive to ensure any data sharing complies with all applicable privacy laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.